Contact Center Industry

Reap the Benefits of Germany's Diverse, Booming Market

Germany's contact center industry is booming and helping companies worldwide with their CRM needs in Europa and abroad.

Germany offers a highly skilled, committed, and diverse labor force at competitive prices. With a large pool of foreign language native speakers, Germany is also an excellent location to service not only the German-speaking markets, but also other markets in and outside of Europe. The nation’s state-of-the-art infrastructure and abundant real estate options round off Germany’s attractive package as a business service location.

Our Industry in Numbers

15% annual agent growth rate over the last few years
Over EUR 10 billion in annual revenues
More than 450,000 employees working in 6,000 companies
Leading players include: arvato direct services GmbH, D+S europe AG, SNT Deutschland GmbH, telegate AG

Our Advantages

MARKET – In the coming years, Germany’s contact center industry is projected to provide a total of one million jobs. Germany offers access to Europe’s largest consumer market – 98 million consumers.

PERSONNEL – Germany offers a vast pool of highly qualified, culturally-attuned, and flexible agents, available on short notice, with strong command of German and foreign languages.

INCENTIVES – Our government and the EU support investors with some of the most attractive incentive programs available, particularly in eastern Germany. These programs include reduced-interest loans and capital expenditures-based or payroll-based cash grants. Investment incentives can cover up to 50 percent of capital expenditure.

PHYSICAL INFRASTRUCTURE – We offer an extensive and comprehensive logistics infrastructure that integrates state-of-the-art transportation networks with the most modern telematics, IT, and telecommunications systems. Highly competitive real estate costs make Europe-wide service from Germany affordable.

STABLE INVESTMENT ENVIRONMENT – Social, economic, and political stability provide a solid base for your corporate projects. Our judiciary and civil services are highly professional. Contractual agreements are secure, and intellectual property is strictly protected in Germany.

References

Healthways International
Techteam Global
Transcom WorldWide
Dell
Telecom Italia

Take Advantage of Our Free Help - Whether you need to make connections, meet partners, choose locations, or maximize incentives, we’re here to help you!

To learn more, have a look at our downloads – like our informative publications – or contact us!